Frequently asked questions about our coordination services, travel and the process.
Medical questions are always answered by the institution’s physician.
General Questions
What does Always Health Travel do?
We are an authorised facilitator in international health tourism. We connect patients from abroad with authorised contracted institutions and organise appointments, interpreting, transfers and accommodation.
Are you officially authorised?
Yes. We hold International Health Tourism Authorisation AK1177 from the Ministry of Health and Group A Travel Agency Licence No. 16775 from the Ministry of Culture and Tourism, and we are a member of the HealthTürkiye portal.
Do you provide treatment yourselves?
No. Examination, diagnosis and treatment are carried out by contracted institutions and their physicians. We organise the process.
Will I receive an individual treatment plan?
The treatment plan is prepared by the institution's physician after examination and assessment. We organise the appointments and travel for that plan.
Process & Support
How do I start?
Just contact us by phone, WhatsApp or email. We will request health information via a secure channel after obtaining your explicit consent.
Can I reach you at any time?
Yes. Our support line (+90 850 850 24 07) is available 24/7 in Turkish, German and English.
Will you support me throughout?
Yes. A responsible staff member follows each patient from the first contact until their return.
Do you help with translating reports?
Yes. Where needed, we arrange translation of reports issued by the institution.
Travel & Arrival
Will I be met at the airport?
Yes, on request we arrange airport pick-up and transfers.
Do you arrange accommodation?
Yes, we arrange accommodation at our partner hotels.
Can I bring a companion?
Yes, we can also arrange travel and accommodation for your companion.
Fees & Transparency
Will I know the costs in advance?
Yes. The scope and any fee for our coordination service are confirmed in writing before payment. Medical fees are set and communicated by the institution.
Can there be additional costs?
All known items are listed in writing in the offer. If additional procedures become medically necessary during treatment, the institution will inform you beforehand.
Do you offer packages?
We can offer packages covering coordination, transfers and accommodation. Medical services are paid to and invoiced by the institution.
Safety & Quality
Which institutions do you work with?
We only work with institutions holding an international health tourism authorisation and with which we have a written contract. We can share accreditation details on request.
Can I get information about the physicians?
Yes. On request we obtain and forward information on the treating physician's specialisation from the institution.
How is treatment in Türkiye regulated?
Healthcare institutions in health tourism are authorised and supervised by the Turkish Ministry of Health. Your physician will inform you about the risks of any procedure.
After Treatment
Will I get support after treatment?
Yes. We stay in touch after your return and forward the institution's documents to you.
Can I contact you after returning home?
Yes, you can always reach us on our 24/7 support line.
Contact Us for Information
Send us your request and your patient coordinator will get back to you as soon as possible.
Please share health information only after giving your explicit consent and via a secure channel.
Quick response • Transparent process • 24/7 support • Confidentiality
Medical services are provided by our contracted healthcare institutions. All medical decisions are made by the treating physicians at these institutions in line with professional standards and applicable regulations. Always Health Travel does not promise any treatment outcome.