Pre-Contract Information

This information is provided to the customer before a distance contract is concluded, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

1. Provider: Always Health Travel Sağlık Turizmi Ltd. Şti. (Hakan Safi Sağlık Turizm Seyahat Acentası), Konak Mah. 860 Sk. Ağahan No: 2 İç Kapı No: K701, 35250 Konak / Izmir, Türkiye. MERSİS: 0059134770100001. Phone: +90 850 850 24 07. Email: info@alwayshealthtravel.com.

2. Main characteristics of the service: Depending on the package chosen, the provider offers: appointment and process coordination with the healthcare institution, interpreting, airport and city transfers, accommodation booking and patient support throughout. The content of the package is confirmed in writing before payment.

3. Medical services are not part of this contract. Examination, diagnosis and treatment are governed by a separate relationship between the customer and the healthcare institution. The fee, scope and outcome of medical services are the responsibility of the institution. The provider does not promise any treatment outcome.

4. Total price: If a coordination package is purchased (Model A), the price including VAT is stated in the offer. Where coordination is paid by the healthcare institution (Model B), no coordination fee is charged to the customer; the provider invoices its fee to the institution. Costs not included (e.g. flights, personal expenses) are listed separately in the offer.

5. Payment and performance: Payment is made by the method stated in the offer. The service is performed in Türkiye on the dates stated in the offer.

6. Right of withdrawal: The customer may withdraw from the contract within 14 days of its conclusion without giving reasons and without penalty, by written notice to info@alwayshealthtravel.com. Payments are refunded within 14 days of receipt of the notice using the original payment method.

7. Exceptions: As provided by law, there is no right of withdrawal (a) for services whose performance has begun with the customer’s consent before the withdrawal period ends, and (b) for accommodation and transfer services to be provided on a specific date or period. In these cases the cancellation clause of the Distance Service Agreement applies.

8. Complaints: Complaints can be sent to the provider. Customers may also apply to the competent consumer arbitration committee or consumer court. Mandatory consumer protection rules of the customer’s country of residence remain unaffected.

The customer confirms before payment that they have read this information.